The 90-day promise
Try TupiTea for a full routine, risk-free
Botanicals do their best work over weeks, not days. So we give you 90 days to find out whether TupiTea belongs in your routine - and if it does not, you get your money back, even on opened jars.
Our promise in one line: order TupiTea, drink it daily, and if you are not satisfied within 90 days of your purchase date, contact us for a full refund of the product price. No interrogation, no hoops.
How a refund works, step by step
- Reach out within 90 days. Email returns@trytupitea.com or call (912) 480-2271 with your order number. Our Savannah team replies within one business day.
- We send return instructions. You will get a confirmation and the return address for any unused or partially used jars. Even empty jars qualify - we just ask you to return what you have.
- Ship it back. Send the jars to the returns address. You cover the return postage; we cover the refund.
- We refund you. Once your return is received, we process the refund of the product price to your original payment method, typically within 3 to 5 business days.
The details, so there are no surprises
- Opened or unopened. Both qualify. You cannot know if a tea works for you without drinking it, so "opened" is not a loophole here.
- What is refunded. The full product price you paid. The original shipping charge on the single-jar option is not refundable, since that cost is incurred at fulfillment.
- Who pays return postage. You do. It keeps the guarantee honest and keeps our prices low for everyone.
- Window. 90 days from your purchase date. After that the guarantee period has closed.
That is the whole policy. For the formal version, see our refund policy. If anything is unclear, the FAQ and our contact page are there to help.
